- General rules for platform use
- Buyer and seller responsibilities
- Platform liability disclaimers (products, consultancy, course sales)
- Booking policies (field photoshoots, product pickups, consultancy)
- Online course policies (access, refunds, usage)
- Dispute resolution process
- How buyer, seller, and consultant data is collected, stored, and used
- GDPR compliance (data access, deletion, consent)
- How consultation session details are handled
- Data retention periods for transactions, bookings, and messages
- What cookies are and how we use them
- How users can manage cookie preferences
- GDPR compliance for tracking and analytics
- Product management: Adding, editing, and bulk uploading products
- Order management: Changing order status, handling returns
- Customer support: Responding to buyer messages
- Prohibited items: List of restricted products
- Payment & withdrawals: How sellers receive funds
- Penalties for violations
- Buyer rights and protections
- Steps to resolve issues with sellers
- When platform support will intervene
- Following product usage guidelines and seller instructions
- When refunds and returns are allowed
- Seller responsibilities for handling returns
- Buyer obligations (returning in original condition, following seller instructions)
- Refund rules for online courses & consultancy sessions
- Platform’s limited involvement in disputes
- Seller responsibilities for packaging and delivery
- Shipping cost responsibilities (buyer vs. seller)
- Product pickup rules (scheduling, responsibilities)
- Handling lost or delayed shipments
- Buyer and seller conduct guidelines
- Prohibited activities (fraud, fake reviews, bypassing platform)
- Respecting appointment times for field visits and pickups
- Misuse of consultancy services
- Consequences for violations
- How long personal & transactional data is stored
- When and how data is deleted or anonymized
- Legal requirements for keeping records
- Payment methods supported (Stripe, bank card)
- How sellers set up IBAN accounts for withdrawals
- Withdrawal processing timelines & security protocols
- Refund timelines for cancellations (including seller refund responsibilities)
- Fraud protection measures
- Platform’s limited responsibility for product defects
- Buyers must follow seller instructions for safe use
- Sellers are fully responsible for product safety, legal compliance, and warranty claims
- Steps buyers should take if a product causes damage or harm
- Platform’s role in mediating disputes but not assuming liability
“Seller” – Any individual or business listing products for sale on the platform.
“Product” – Any agricultural-related item listed, including seeds and tools.
“Service” – Any consultancy session, booking, or online course sold on the platform.
“Platform” – The GaiaGreenHub.ro marketplace that connects buyers and sellers.
“Booking” – A scheduled appointment for consultancy, field visits, or product pickup.
Seller Responsibility: We do not manufacture, inspect, or guarantee the quality, safety, or legality of third-party products. Sellers are solely responsible for:
Listing accurate product descriptions.
Ensuring compliance with Romanian agricultural and consumer laws.
Handling orders, shipping, and returns.
Consultancy Disclaimer: Any advice provided via consultancy sessions is general in nature and should not be taken as professional, legal, or regulatory guidance. Users are responsible for verifying information before making business decisions.
Limited Liability: GaiaGreenHub.ro is not liable for:
Product defects, safety issues, or damages.
Delays, lost shipments, or miscommunication between buyers and sellers.
Business decisions made based on consultancy advice.
Buyers: Full name, email, phone number, billing/shipping address.
Sellers: Business name (if applicable), contact details, VAT registration (if applicable), IBAN for withdrawals.
Consultants: Professional credentials (if applicable).
Users must ensure accurate, up-to-date information. The platform is not responsible for losses due to incorrect account details.
Buyers must review product descriptions carefully before purchasing.
Orders are finalized only when confirmed by the seller.
Sellers are responsible for fulfilling orders within the stated timeframe.
Sellers must provide tracking information where applicable.
Buyers may schedule product pickup at designated locations.
The platform is not responsible for shipping issues or missed pickups.
Buyers must first contact the seller for refund requests.
Each seller sets their own return policy.
If the seller does not respond, buyers may escalate the issue to platform support.
Prohibited items include:
Any products banned under Romanian legislation.
GMO products.
Chemical-based products not aligned with local farm vendor practices.
Counterfeit or misrepresented products.
The platform reserves the right to remove any listing that violates these policies.
Provide accurate shipping details.
Follow seller-provided product instructions for safe and proper use.
Contact the seller first for any issues.
If the seller does not respond, buyers should contact platform support.
Seller Responsibilities:
Ensure accurate and truthful product descriptions.
Comply with all local and international regulations.
Handle order fulfillment, shipping, and returns.
Respond promptly to buyer inquiries and complaints.
Consultancy sessions (agricultural advice).
Field photoshoots with the lab.
Product pickups from designated locations.
Cancellation & No-Show Policy:
Cancellations must be made at least 24 hours in advance.
No-shows may result in forfeited fees or restrictions on future bookings.
If unresolved, buyers may escalate to platform support.
Platform support facilitates communication but does not guarantee refunds.
Sellers who repeatedly fail to resolve disputes may have their accounts suspended.
Providing false or misleading information.
Engaging in fraudulent activities.
Selling prohibited products.
Failing to comply with legal or platform requirements.
Any fraudulent activity will result in immediate account suspension.
Buyers and sellers must use the platform’s messaging system for communication.
External transactions that bypass the platform are strictly prohibited.
By using our platform, you agree to this Privacy Policy. If you do not agree, please do not use the website.
A. Buyer Data
Full Name
Email Address
Phone Number
Billing & Shipping Address
Order History
Payment Information (processed securely via Stripe – we do not store card details)
Communication with Sellers & Support
Full Name (for individuals) / Business Name (for companies)
Company Registration Details (CUI, Trade Registry Number, VAT if applicable)
Business Address
Email Address & Phone Number
IBAN (for payment withdrawals)
Product Listings & Sales History
Customer Communication & Support Requests
Appointments for consultancy, field photoshoots, and product pickups
Consultation session details (but not content recordings unless explicitly stated)
IP Address
Device Information
Browsing Activity (via cookies)
Account Management: Creating and managing buyer and seller accounts.
Order Processing: Facilitating payments, orders, and deliveries.
Seller Verification: Ensuring compliance with marketplace standards.
Customer Support: Assisting with inquiries, disputes, and order issues.
Legal & Security Purposes: Fraud prevention, dispute resolution, and compliance with regulations.
Bookings & Appointments: Managing consultations, field visits, and product pickups.
Marketing Communications: Only if you opt-in to receive promotional emails.
Contractual Obligation – To fulfill purchases, bookings, and account management.
Legitimate Interest – To improve security, resolve disputes, and enhance services.
Legal Compliance – To meet tax and regulatory obligations.
Consent – For marketing communications and non-essential cookies.
Buyer Data: Stored while the account is active and up to 5 years after account closure for legal purposes.
Seller Data: Stored for at least 5 years for tax compliance.
Transaction Data: Retained per financial and accounting regulations.
Consultation & Booking Data: Retained for 1 year after the booking date unless otherwise required by law.
Once data is no longer needed, it is deleted or anonymized.
Sellers (only when a buyer places an order, to facilitate shipping).
Payment Providers (Stripe) for secure transactions.
Logistics Partners (for order fulfillment and delivery).
Regulatory Authorities (if legally required).
All third-party service providers must comply with GDPR and strict data protection policies.
Encryption: Sensitive data (IBAN, passwords) is encrypted using AES-256.
Access Control: Only authorized personnel can access user data.
Data Anonymization: Old records are anonymized when no longer required.
Secure Transmission: HTTPS is enforced for all platform communications.
✅ Access Your Data: Request a copy of your stored information.
✅ Correct Your Data: Update inaccurate or incomplete details.
✅ Delete Your Data: Request account deletion (subject to legal requirements).
✅ Withdraw Consent: Opt out of marketing communications.
✅ Restrict Processing: Limit how we use your data under specific conditions.
✅ Data Portability: Request your data in a common format (JSON, CSV).
To exercise your rights, email support@gaiagreenhub.ro.
Affected users within 72 hours.
Regulatory authorities as required by GDPR.
By registering as a Seller, you agree to comply with this Agreement. If you do not agree, you may not sell on the platform.
✅ Provide accurate business or personal information.
✅ For companies: Submit business registration details (CUI, Trade Registry Number, VAT if applicable).
✅ For individuals: Provide government-issued ID and IBAN for payments.
✅ Agree to the Terms & Conditions and this Seller Agreement.
✅ Undergo a review and approval process by the platform admin before selling.
The platform reserves the right to approve or reject sellers based on compliance checks.
Agricultural-related items: seeds, tools, organic fertilizers, farm supplies.
❌ Prohibited Products:
Any items banned under Romanian legislation.
GMO products.
Chemical-based products that do not align with local farm vendor practices.
Counterfeit or misrepresented items.
Illegal, stolen, or unregulated goods.
Sellers found listing prohibited products may have their accounts suspended or terminated.
✅ Include clear descriptions, prices, and images.
✅ Use correct product categories.
✅ State availability and estimated shipping times.
❌ False or misleading descriptions are prohibited.
Bulk Uploads:
✅ Sellers can upload multiple products using the provided CSV template.
❌ Incorrect, incomplete, or duplicate uploads may be rejected.
Sellers must regularly update listings to reflect accurate stock availability.
Tracking information must be provided (if applicable).
Buyers may choose shipping or pickup options.
If an order cannot be fulfilled, the seller must notify the buyer immediately.
Missed pickups may result in buyer complaints or disputes.
Buyers may request a refund only if the product is not as advertised.
If a refund is approved, the seller must process it within 7 business days.
If a seller does not respond, buyers may escalate the dispute to platform support.
GaiaGreenHub.ro does not process refunds directly but facilitates dispute resolution.
Sellers must provide a valid IBAN to receive payouts.
Payout Schedule: Payments are transferred to the seller’s IBAN on a set schedule (e.g., weekly, biweekly).
The platform is not responsible for failed transactions due to incorrect IBAN details.
All communication must take place through the platform messaging system.
Sellers are prohibited from directly contacting buyers outside the platform.
Failure to provide adequate customer service may result in seller warnings or suspension.
❌ Fraudulent transactions or misrepresenting products.
❌ Selling restricted or illegal goods.
❌ Redirecting buyers outside the platform for transactions.
❌ Falsely inflating reviews.
Any violations may result in temporary or permanent account suspension.
If a seller does not respond, buyers may escalate the case to support@gaiagreenhub.ro.
GaiaGreenHub.ro facilitates disputes but does not guarantee refunds.
Multiple unresolved disputes may result in seller account restrictions.
✅ Fail to comply with platform policies.
✅ List prohibited products.
✅ Engage in fraudulent behavior or policy violations.
Sellers will receive written notice before permanent termination unless the violation is severe.
GaiaGreenHub.ro does not share seller financial data with third parties unless required by law.
Sellers must comply with GDPR regulations when handling buyer data (e.g., shipping details).
By making a purchase on our platform, you agree to this policy.
✅ Receive products as described in the seller’s listing.
✅ Expect timely delivery based on the seller’s stated shipping policies.
✅ Request refunds if the product is not as advertised.
✅ Escalate disputes to platform support if the seller does not respond.
GaiaGreenHub.ro does not own or sell products directly (except where explicitly stated) and acts only as a marketplace facilitator.
✅ Provide accurate shipping and contact information.
✅ Follow seller-provided product instructions to ensure proper use.
✅ Contact the seller first if there is an issue with the order.
✅ Allow reasonable time for seller response (typically 48 hours).
✅ Ensure products are returned in their original condition (if applicable for refunds).
Step 1: Contact the Seller
Use the platform’s messaging system to explain the issue.
Allow up to 48 hours for the seller to respond.
Step 2: If No Response or Resolution
You may escalate the issue to support@gaiagreenhub.ro.
The platform will review communication records and attempt to mediate the issue.
GaiaGreenHub.ro does not guarantee refunds but will assist in finding a resolution.
✅ The product is not as advertised (wrong item, missing parts, defective).
✅ The seller agrees to a return based on their return policy.
Refunds are not eligible for:
❌ Change of mind purchases (unless explicitly allowed by the seller).
❌ Products damaged by improper use.
❌ Items where the return period has expired.
Each seller sets their own return policy, which is visible on the product page.
Buyers must arrive on time for scheduled appointments.
Cancellations must be made at least 24 hours in advance.
No-show policy: Refunds may not be issued for missed appointments.
Buyer payment details are not stored by the platform.
Any unauthorized transactions should be reported immediately to support.
❌ Placing fraudulent or fake orders.
❌ Using false information during registration or checkout.
❌ Abusing refund policies to exploit sellers.
❌ Harassing or threatening sellers.
Violations of this policy may result in account suspension or legal action.
By making a purchase on our platform, you agree to this policy.
✅ Buyers can request a refund if:
The product is not as advertised (wrong item, missing parts, significantly different from the description).
The product arrives damaged due to seller negligence.
The service (consultancy, booking, or course) was not delivered as scheduled due to platform or seller issues.
❌ Refunds are NOT available if:
The buyer changes their mind after receiving the product.
The product has been used, damaged, or altered by the buyer.
The service was missed due to a no-show or buyer cancellation outside the allowed timeframe.
Each seller’s return policy is displayed on their product page and must be reviewed before purchase.
1️⃣ Buyer Applies to the Seller First
Buyers must request a refund or return directly from the seller using the platform’s messaging system.
The seller has 48 hours to respond and provide a resolution.
2️⃣ Seller Accepts or Declines the Request
If approved, the buyer must return the product in its original condition as per the seller’s return policy.
If declined or if the buyer is dissatisfied with the seller’s response, they may escalate the case to GaiaGreenHub.ro support.
3️⃣ Return Shipping Responsibility
Sellers must clearly state return shipping terms on their product listings.
Buyers may be responsible for return shipping costs unless the product was incorrect or defective.
Consultancy Sessions & Field Photoshoots
✅ Refunds are available if:
The session was canceled by the seller or platform.
The consultant did not show up at the scheduled time.
❌ Refunds are NOT available if:
The buyer missed the appointment without prior cancellation.
The session was partially attended or completed.
Cancellation Policy:
Buyers must cancel at least 24 hours in advance for a refund.
No-shows or late cancellations may not be eligible for refunds.
Refund Eligibility:
✅ Refunds are allowed if:
The buyer was unable to access the course due to a platform issue.
The course content was significantly different from what was advertised.
❌ Refunds are NOT allowed if:
The buyer has accessed a significant portion of the course.
The refund request is made after the refund period (if stated by the seller).
Refunds for digital purchases are evaluated on a case-by-case basis.
Buyers must first attempt to resolve the issue with the seller before contacting platform support.
If the seller does not respond within 48 hours or the buyer is dissatisfied with the seller’s resolution, they may escalate the case to support@gaiagreenhub.ro.
The platform may facilitate dispute resolution but does not guarantee refunds unless explicitly covered in this policy.
Once approved, refunds may take 5-10 business days to process.
GaiaGreenHub.ro is not responsible for payment processing delays.
1️⃣ Attempt further communication with the seller.
2️⃣ Escalate the dispute to GaiaGreenHub.ro support.
3️⃣ Provide evidence (photos, correspondence) to support their claim.
❌ Make repeated refund claims without valid reasons.
❌ Attempt to return used or altered products as “new”.
❌ File false disputes to avoid payment.
By making a purchase on our platform, you agree to this policy.
✅ Provide accurate shipping details to avoid delivery issues.
✅ Review estimated delivery times before purchasing.
✅ Monitor tracking information (if applicable).
✅ Report any delivery problems directly to the seller first.
Buyers must contact the seller first for any shipping-related issues before escalating to platform support.
If a shipment is delayed beyond the estimated delivery time, the seller must inform the buyer.
If a product has not arrived within 10 business days after the estimated delivery date, the buyer may escalate the issue to support@gaiagreenhub.ro.
✅ If an order is lost in transit, the seller must initiate an investigation with the shipping provider.
✅ If a seller fails to provide a resolution, the buyer may escalate the issue to platform support.
✅ If a product arrives damaged, the buyer must:
1️⃣ Contact the seller within 48 hours of receiving the product.
2️⃣ Provide clear photos of the damage.
3️⃣ Work with the seller on a resolution (replacement, refund, or discount).
✅ If a buyer receives the wrong item, they must:
1️⃣ Contact the seller within 48 hours of receiving the package.
2️⃣ Provide a photo of the received item.
3️⃣ Follow the seller’s return instructions for exchange or refund.
Sellers must provide a resolution within 7 business days or risk account suspension.
✅ Schedule a pickup time based on seller availability.
✅ Arrive on time and bring proof of purchase.
✅ Ensure the correct person collects the product (photo ID may be required).
If a buyer misses their scheduled pickup, the seller is not obligated to issue a refund unless otherwise agreed.
1️⃣ Contacting support@ aiagreenhub.ro with order details.
2️⃣ Providing evidence (photos, tracking info, seller communication).
3️⃣ Awaiting platform mediation (resolution is not guaranteed but facilitated).
Buyers must attempt to resolve issues with the seller first before contacting support.
By using GaiaGreenHub.ro, you agree to comply with this policy.
✅ Use the platform in good faith and for lawful purposes.
✅ Respect other users, including buyers, sellers, and consultants.
✅ Provide accurate information in listings, orders, and account details.
✅ Follow all platform policies (Terms & Conditions, Privacy Policy, Seller Agreement, etc.).
Users must not:
❌ Engage in fraud, deception, or misleading practices.
❌ Attempt to manipulate reviews or ratings.
❌ Use abusive, offensive, or threatening language.
❌ Create multiple accounts to bypass platform rules.
❌ Circumvent platform fees by arranging off-platform transactions.
❌ Products that are illegal under Romanian law.
❌ GMO products or chemical-based agricultural products that do not align with local farm vendor practices.
❌ Counterfeit or misrepresented products.
❌ Dangerous, hazardous, or unapproved agricultural goods.
❌ Schedule fake appointments to disrupt services.
❌ Book consultations and then fail to show up repeatedly.
❌ Misuse consultancy advice for unlawful or unethical purposes.
❌ Attempt to record or distribute consultation sessions without permission.
Consultancy sessions are for general advice only. GaiaGreenHub.ro is not liable for any business decisions based on consultancy recommendations.
✅ Sellers must respond to inquiries within 48 hours.
✅ Users must not share personal contact details to bypass the platform.
Users must not:
❌ Send spam, solicitations, or phishing messages.
❌ Contact other users outside the platform for unauthorized transactions.
❌ Harass, threaten, or pressure other users for discounts, reviews, or refunds.
Violations may result in account suspension or legal action.
✅ Sellers must own the rights to all product images and descriptions they upload.
✅ Buyers may not redistribute online courses or consultancy materials.
GaiaGreenHub.ro reserves the right to remove any content that infringes on copyright or intellectual property laws.
✅ Any suspicious activity must be reported immediately to support@gaiagreenhub.ro.
Users must not:
❌ Attempt to hack, scrape, or gain unauthorized access to the platform.
❌ Use stolen credit cards or engage in fraudulent transactions.
❌ Provide false information to manipulate orders, refunds, or disputes.
⚠️ Warnings for minor infractions (with a chance to correct behavior).
🚫 Temporary suspension for repeat or severe offenses.
❌ Permanent account termination for major violations, fraud, or illegal activities.
GaiaGreenHub.ro reserves the right to take legal action against users who violate Romanian laws.
By using our platform, you agree to this policy.
A. Buyer Data
✅ Stored for up to 5 years after account closure for tax and legal compliance.
✅ Includes:
Full name, email, and phone number.
Billing and shipping addresses.
Purchase history, transaction details, and dispute records.
Customer support interactions.
B. Seller Data
✅ Stored for at least 5 years to meet financial and tax reporting obligations.
✅ Includes:
Business details (company name, VAT, registration details, CUI, Trade Registry Number, if applicable).
IBAN for payment processing (encrypted and securely stored).
Sales history, refund processing records, and customer interactions.
C. Booking & Consultation Data
✅ Stored for 1 year after the session date unless required for legal or dispute resolution purposes.
✅ Includes:
Bookings for consultancy, field visits, and product pickups.
Appointment confirmations, cancellations, and session history.
D. Automatically Collected Data
✅ IP addresses, browsing history, and device information are anonymized after 12 months.
✅ Cookies are stored according to expiration settings defined in the Cookie Policy.
✅ Encryption: Sensitive data (IBAN, passwords, identification details) is stored using AES-256 encryption.
✅ Access Control: Only authorized personnel have access to user data, based on role-based permissions (RBAC).
✅ Regular Security Audits: We conduct periodic audits to prevent unauthorized access or
Expired Data Removal: Once retention periods expire, data is automatically anonymized or securely deleted.
Backup Data: Temporary backups may exist for up to 30 days before being overwritten.
Users may request a copy of their stored data before deletion by contacting support@gaiagreenhub.ro
✅ Access their stored data upon request.
✅ Correct inaccurate information.
✅ Request deletion of personal data (subject to legal obligations).
✅ Withdraw consent for marketing communications.
✅ Request data portability (export of personal data in a machine-readable format).
To exercise any of these rights, email support@gaiagreenhub.ro.
✅ Are GDPR-compliant.
✅ Do not share data for marketing without user consent.
✅ Use secure data transmission methods (e.g., HTTPS, encryption).
We have Data Processing Agreements (DPAs) in place with all third-party service providers to ensure compliance.
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By making a purchase or selling on GaiaGreenHub.ro, you agree to this policy.
✅ Accepted Payment Methods:
Bank Cards (Visa, Mastercard, etc.) – Processed securely via Stripe.
IBAN Transfers (for seller payouts only).
❌ We do NOT accept:
Cash on Delivery (COD).
Direct bank transfers between buyers and sellers (transactions must go through the platform).
Buyers will receive an order confirmation email once payment is successful.
All transactions are secured using encryption and meet PSD2 (Payment Services Directive 2) compliance standards.
Payment failures may result in order cancellation if not resolved promptly.
Sellers must provide a valid IBAN account for payouts.
Payments are released on a set schedule (e.g., weekly, biweekly, as determined by the platform).
Funds will be transferred after deducting platform fees (if applicable).
❌ Payouts May Be Delayed If:
The IBAN provided is incorrect or invalid.
The seller has unresolved disputes with buyers.
The transaction requires fraud verification.
Sellers must ensure their IBAN details are correct to avoid delays.
Fees (if applicable) will be clearly stated in the Seller Agreement before listing products.
The platform reserves the right to update transaction fees with prior notice.
Once approved, refunds are processed back to the original payment method.
Refund Timelines:
✅ Card Payments: 5-10 business days.
✅ IBAN Transfers: 7-14 business days.
GaiaGreenHub.ro does not process refunds directly but facilitates transactions through Stripe.
Use advanced fraud detection systems to monitor transactions.
Require secure authentication for payments.
Monitor suspicious activity and may block fraudulent transactions.
Users must not:
❌ Use stolen credit cards or unauthorized payment methods.
❌ Attempt chargeback fraud or false disputes.
❌ Engage in any activity that violates PSD2 compliance or banking laws.
Fraudulent transactions will result in account suspension and legal action.
1️⃣ Contact the seller first (for refunds, disputes, or incorrect charges).
2️⃣ If unresolved, escalate the issue to GaiaGreenHub.ro support.
3️⃣ If fraudulent activity is suspected, users should contact their bank immediately.
Buyers must attempt to resolve disputes with the seller first before contacting support.
By using GaiaGreenHub.ro, you agree to this disclaimer.
Sellers are fully responsible for ensuring their products comply with all applicable Romanian and EU regulations.
Buyers must carefully read product descriptions, seller policies, and customer reviews before purchasing.
The platform is not responsible for damages, defects, or health risks caused by products purchased from sellers.
Their products are safe for use and comply with agricultural safety laws.
Accurate product descriptions with proper labeling, ingredients (if applicable), and usage instructions.
They do not sell prohibited, illegal, or misrepresented products.
Sellers are legally accountable for any product defects, damages, or regulatory violations.
Follow the seller’s instructions for safe use, storage, and handling.
Verify product ingredients, certifications, and expiration dates (if applicable).
Contact the seller first for any concerns regarding product quality or safety.
Comply with all safety precautions for seeds, fertilizers, and agricultural tools.
Buyers assume full responsibility for using purchased products correctly and in compliance with local laws.
Buyers must verify all advice before making business decisions.
The platform is not responsible for any financial losses or operational issues resulting from consultancy advice.
Online courses provide educational content only and do not guarantee specific results.
1️⃣ Contact the seller through the platform.
2️⃣ If unresolved, escalate the dispute to GaiaGreenHub.ro support.
❌ GaiaGreenHub.ro does not process product refunds directly but may facilitate communication between buyers and sellers.
✅ Hold the platform harmless from any claims, damages, injuries, or losses related to third-party products.
✅ Seek resolution directly with the seller for product-related disputes.
Sellers are fully responsible for their products and any liability claims related to their sales.
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